Delivery

We use third party printers to create Products through the Services, and our third party suppliers deliver the Products to the relevant addressee. The Company aims to deliver your Products as soon as possible after placing your order. If we cannot deliver the Products within 30 working days of your order, we will notify you and you will be entitled to cancel your order and a refund will be made to you. In no event shall we be liable to pay for any damages or penalty for any delay in delivery of the Products however caused. We will use our reasonable commercial endeavours to Fulfil your order by the estimated delivery date, but time for delivery shall not be of the essence even if you have notified us that the time for delivery is important to you for any reason. The price you pay for our Services and the Products does not account for any degree of urgency. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.

Mail delivery is deemed to take place when the goods are delivered to your addressee’s nominated address, whereupon the risks of loss and all damage and all other risks pass to you, the Client.

We will attempt to produce goods in the country of the addressee. If that is not possible, we deliver internationally to countries with a functioning postal service. However, you acknowledge that we cannot be liable for the functioning of such postal services as such delay would be an Event Outside Our Control.

Refund & Returns

All Products supplied by us will be free from material defects and be of a satisfactory quality. If the Products are materially defective or incorrect on delivery, we shall have no liability to you unless you notify us of the problem within 10 days from the date of delivery by email at [email protected].

Remedies – If you notify a problem to us we will:

1. Make good any shortage or non-delivery; or
2. Replace any Products that are materially defective or damaged; or
3. Where Products cannot be made good or replaced, refund you the amount paid by you for the Products in question. Refunds will be credited to the payment method used to make the original purchase.

We ask that you return the damaged or faulty Products to us and we will reimburse your postage costs provided you send to us your supporting receipts. The remedies set out in this Refund Policy constitute your only remedies, and our sole and exclusive obligations to you, with respect to any damaged or faulty Products. For the avoidance of doubt, we shall have no such obligation to you if any of the conditions set out at Arquita’s Terms & Conditions.

Contact

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to [email protected]